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Data Privacy Policy

Data Privacy Policy

Effective Date: 10th December 2024
Last Updated: 10th December 2024

Versatile Equipments Pvt. Ltd. (“Versatile,” “we,” “us,” or “our”) values the privacy of our customers, business partners, and users (“you” or “your”). This Privacy Policy describes how we collect, use, disclose, store, and protect information that we receive through the sale, support, and operation of our IoT-Enabled Devices and related services, including any associated software, subscriptions, or integrations (collectively, the “Services”).

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below. If you do not agree, please refrain from using our Services.

1. Scope of this Policy

This Privacy Policy applies to personal and non-personal data collected by Versatile through:

  • IoT-Enabled Devices sold or licensed to you.

  • Online portals, dashboards, or applications that may allow you to access, monitor, and manage your IoT-Enabled Devices.

  • Any other interactions with Versatile where this Policy is referenced, including our websites, support services, and marketing communications.

This Policy does not apply to third-party services or platforms that may integrate with or be accessed via our IoT-Enabled Devices. Such services are governed by their own privacy policies.

2. Information We Collect

2.1. Non-Personal Technical and Usage Data
We may collect technical and operational data from IoT-Enabled Devices, including but not limited to:

  • Device identifiers (e.g., serial numbers or MAC addresses).

  • Configuration details, performance metrics, operational parameters, logs, and diagnostic data.

  • Usage statistics, including frequency, duration, and types of operations performed.

  • Firmware and software versions.

This non-personal data is primarily used to improve product performance, diagnose technical issues, enhance features, and provide better support services.

2.2. Personal Information
In certain cases, we may collect limited personal information, for example when you:

  • Register a device or create an account on our online portal.

  • Contact our customer support and provide your name, email address, phone number, or other contact details.

  • Subscribe to our newsletter or request information about our products and services.

We only collect personal information where it is necessary for providing the Services, fulfilling contractual obligations, or meeting legal requirements.

3. Use of Your Information

We use the information we collect for purposes including:

  • Service Delivery: Operate, maintain, and improve the functionality and performance of IoT-Enabled Devices and associated software.

  • Support and Maintenance: Diagnose technical issues, provide support services, and communicate with you regarding maintenance or firmware updates.

  • Product Improvement: Analyze usage data and device performance metrics to enhance product design, features, and reliability.

  • Compliance and Legal Obligations: Fulfill legal requirements, enforce our Terms and Conditions, protect Versatile’s rights and property, and safeguard the health and safety of individuals.

  • Marketing and Communications: With your consent, send you newsletters, promotions, or information about new products and features. You may opt out of such communications at any time.

4. Legal Bases for Processing (For Users in the European Economic Area)

If you are located in the European Economic Area (EEA) or the United Kingdom, we will process your personal information only when we have a lawful basis, including:

  • Contractual Necessity: To perform a contract with you or provide requested services.

  • Legitimate Interests: To improve our products and services, ensure network and information security, and engage in direct marketing to existing customers.

  • Consent: When you have provided explicit consent, for example, to receive marketing communications.

  • Legal Compliance: To comply with applicable laws and regulations.

5. Disclosure of Information

We do not sell, rent, or lease your personal information to third parties. We may share information with:

  • Service Providers: Third-party vendors and consultants who perform services on our behalf (e.g., cloud hosting, data analytics, customer support), subject to confidentiality and appropriate data protection agreements.

  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred to the new entity, subject to the same level of privacy protection.

  • Legal and Regulatory Requirements: To comply with a legal obligation, respond to lawful requests from public authorities, or protect Versatile’s rights, safety, and property.

6. Data Security

We take commercially reasonable measures to protect your data from unauthorized access, loss, misuse, alteration, or destruction. This includes implementing technical safeguards (e.g., encryption in transit, secure storage) and organizational measures (e.g., access controls, staff training). However, no security measure is perfect, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. After that, we will securely delete, anonymize, or archive the data.

8. International Data Transfers

As a company headquartered in India, we may process and store data in India or transfer data to other countries where our service providers are located. When we transfer personal information outside of the EEA or other regions with comprehensive data protection laws, we take steps to ensure that appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your information.

9. Your Rights and Choices

9.1. Rights under Applicable Law
Depending on your location and applicable laws (e.g., GDPR for EU/EEA residents), you may have rights to:

  • Access personal information we hold about you.

  • Request correction or deletion of your personal information.

  • Object to or restrict the processing of your personal information.

  • Withdraw your consent where we rely on consent as the legal basis for processing.

To exercise your rights, please contact us using the details in Section 11.

9.2. Opt-Out of Marketing Communications
You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.

10. Third-Party Services and Integrations

IoT-Enabled Devices may integrate with third-party platforms or services. These integrations are governed by the third party’s own terms and privacy policies. We encourage you to review those policies before enabling such integrations. Versatile is not responsible for the data handling practices of third parties.

11. Contact Us

If you have questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise any applicable rights, please contact us at:

Versatile Equipments Pvt. Ltd.
B69 MIDC Gokul shirgaon, Kolhapur, Maharashtra, INDIA 416234
Email (remove spaces): sales @ v e r s a t i l e. group
Website: https://sandtesting.com / https://versatile.group

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